Airtel postpaid customers can now carry forward their unused data balance

11 July, 2017, 04:31 | Author: Becky Perry
  • Gopal Vittal Managing Director and Chief Executive Officer, Airtel

This means that the postpaid subscribers of Airtel will now be able to carry forward unused data to their next billing cycle.

The telco said postpaid customers can carry forward their unused data upto a cap of 200 GB. That being said, Airtel had announced the data carry over feature for its prepaid connections a long time ago but somehow Postpaid users were deprived of the same, until now.

Airtel also today said it will invest Rs 2000 crore for its digital innovation programme -Project Next - over the nex three years.

As part of Project next, Airtel has also announced improvements to their MyAirtel app, website as well as the in-store experience.

Experience: The new stores have digital entertainment hubs that enable customers to explore and experience Airtel's digital content offerings - movies, music, Live TV, games and more.

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For a change, or like the old days when Jio did not quite exist, Airtel brings in a move that is likely to change the world of mobile data in India. "We look at the customer journey holistically and have identified 17 moments of truth". Customers will be able to keep track of their data on the MyAirtel app. The company claims that this family promise program will enable over 20% cost savings to Airtel customers.

The company will revamp all its 2,500 stores across the country. The Share zone allows people to interact with a Social Wall that collates Airtel stories and Airtel customer experiences from across the country on a digital screen. Airtel will not only provide a digital protection suite but it will also arrange for pick-up and drop of the device to the authorised service center in case of accidental damage. The digital protection suite comes baked in with Norton Mobile Security Suite and offers anti-malware protection.

Bharti Airtel introduces a new plan for all its postpaid users to minimise unused data wastage every month by carrying it forwards for its next month use.

On the rollout of VoLTE (Voice over LTE), Vittal said it is in the works and the company is conducting trials in five cities.

We do not have details on the cities where Airtel VoLTE services trials will launch and what is their schedule for Pan-India coverage.

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