HP issues global recall of laptops with defective batteries
11 January, 2018, 08:15 | Author: Hope Soto
The batteries can overheat, posing fire and burn hazards.
To check whether your HP device is one of the models affected by the recall, download the HP Battery Program Validation Utility here. Some of the affected batteries were also sold as replacements. "For this reason, it is extremely important to check whether your battery is affected". "HP is providing battery replacement services by an authorized technician at no cost", the company's webpage says. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years". The batteries were also sold separately for between $50 and $90.
The firm said it is notifying customers and will provide a trained technician to replace the affected batteries for free, as they are integrated into devices and can not be replaced by users.
HP has issued a battery recall notice for a number of its laptops and mobile workstations sold over the last two years due to concerns that the battery inside these machines could be risky and a fire hazard.
According to the recall notice, the issues came to light after eight customers reported battery packs overheating or melting.
'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.
There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a risky way.
Specifically, the affected notebook models include the HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), the HP x360 310 G2, as well as the HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode". Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source. When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled.
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