Air Canada resolves IT issues following 'worldwide' systems outage

13 March, 2018, 04:33 | Author: Terri Saunders
  • Air Canada computer glitch causing long lines across Canadian airports

At least one Air Canada flight out of Victoria International Airport has been cancelled this morning in the wake of a nation-wide computer system failure at the national carrier.

Air Canada said Monday its website and customer centres were experiencing an "interruption", while some airports reported the disruption was causing congestion in their terminals.

"The computer and telecommunications issues affecting our operations have been resolved and we apologize for any inconvenience this situation has caused", Air Canada president Ben Smith said in a statement issued Monday afternoon.

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"We apologize for any inconvenience and are working towards restoring our service as quickly as possible", Air Canada wrote in a tweet.

Passengers are reporting long lines at the airport and it appears some flights are grounded until further notice. "We thank customers for their patience". We're expecting some flight delays but we're getting everyone on their way.

Be prepared for delays, if you are heading to YVR Airport for a flight with Air Canada. For customers who wish to change their travel plans, Air Canada has put in place a flexible rebooking policy to enable customers to change their flights without change fees on a space available basis.

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